Privacy Policy

Urban Homes is an admin-managed customer portal that lets businesses share project files, property listings, schedules, and contact messages with their customers. This policy applies to the Urban Homes mobile app (Android and iOS) and the web services that power it.

Depending on how you use the service, we may process:

• Account information — username, email address, phone number, role (admin or customer), and account status. Passwords are stored in hashed form and are not readable by staff.
• Authentication data — JSON Web Tokens (JWT) issued when you sign in. The mobile app stores your session token in secure on-device storage.
• Project files and metadata — folder names, descriptions, file names, file sizes, MIME types, storage keys, and download URLs for assets uploaded by administrators and shared with customers.
• Schedules — appointment titles, dates, notes, and associated customer accounts.
• Property listings — property details, images, and interest submissions (message and phone number) from logged-in customers or visitors browsing public listings.
• Contact form submissions — name, email, phone number, and message content submitted through public contact forms.
• Device downloads — when you save a file to your device, a local download history record (file name and path) may be kept on your phone or tablet. This history stays on your device unless you remove it or uninstall the app.
• Technical data — standard server logs such as IP address, request timestamps, and error information needed to operate and secure the API.

We use collected information to:

• Authenticate users and enforce role-based access (admin vs customer)
• Deliver folders, files, schedules, and property content you are permitted to view
• Process property interest requests and public contact inquiries
• Allow administrators to manage customers, content, and inbox messages
• Maintain security, prevent abuse, and troubleshoot service issues
• Comply with legal obligations when required

We do not sell your personal information. We do not use your data for third-party advertising.

Where data protection laws require a legal basis, we rely on: (a) performance of our service to you or your organization; (b) legitimate interests in operating a secure business portal; and (c) your consent where you voluntarily submit contact or interest forms or accept this policy in the mobile app.

Information may be shared only as needed to run the service:

• Your organization's administrators — customer accounts and content are managed by the admin who provisioned access.
• Infrastructure providers — cloud hosting, database, and object storage providers (for example, application hosting and DigitalOcean Spaces) that process data on our behalf under contractual safeguards.
• Legal requirements — if required by law, court order, or to protect rights, safety, and security.

We retain information for as long as your account or organization needs the service, unless a longer period is required by law. Administrators may delete customers, folders, files, schedules, properties, and contact submissions. When data is deleted through the admin tools, it is removed from active systems subject to routine backup cycles.

Local app data (such as cached listings or download history) can be cleared by logging out or uninstalling the mobile app.

We use industry-standard measures including HTTPS encryption in transit, hashed passwords, JWT-based authentication, secure token storage on mobile devices, and access controls that limit customers to their own published content. No method of transmission or storage is 100% secure; please use a strong password and keep your device protected.

You may:

• Access and update profile details made available in the app
• Log out to remove your session token from the device
• Request account deletion (see our Account Deletion page)
• Contact us to ask questions or exercise applicable privacy rights

Urban Homes is intended for business use and is not directed at children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children.

Your information may be processed in countries where our service providers operate. We take steps to ensure appropriate safeguards when data is transferred across borders.

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will change when we do. Continued use of the service after changes become effective constitutes acceptance of the revised policy.

For privacy questions or requests, email [email protected]. Customers should also contact their Urban Homes administrator for account-specific requests.